How do I remove a device? (Too many devices connected)

Once your plan's limit is reached, a new device shows Too many devices connected (in the app, Device limit reached). Remove a device you no longer use, then continue.

On the web

1. Go to Settings > Devices.
2. Press Remove next to a device, or Sign out all other devices.
3. Enter the 6-digit code we email you and confirm.

If you're stuck on a new browser, the Too many devices connected window lists your devices too. Remove one there with the emailed code, then press Try again.

In the mobile app

1. Go to More > App Settings > My Devices.
2. Tap Disconnect next to a device, or Disconnect all other devices.
3. Enter the 6-digit code we email you.

About the code

The code works for 10 minutes, and you can ask for a new one a few times.

After you remove a device

• It's signed out and shows This device was disconnected. Sign in again to continue.
• If you often run out of room, a bigger plan covers more devices (the limits).