This Privacy Policy explains how Plug Akademi LLC (“Plug Seller,” “we,” “us”) collects, uses, and protects information when you use the Plug Seller website, browser extension, and applications (the “Service”). It is designed to comply with U.S. law (including the California Consumer Privacy Act, “CCPA,” as amended) and Canada’s Personal Information Protection and Electronic Documents Act (“PIPEDA”). By using the Service you agree to this policy.
Information we collect
- Account information — your name and email address, provided through our authentication provider when you create an account.
- Subscription & billing data — handled by Stripe (web), Apple (iOS), and Google Play (Android). We do not store full card numbers.
- Marketplace data — when you connect or query Amazon, Walmart, and eBay, we process product, listing, and pricing data and, where you authorize it, your own inventory, order, and seller-account data, solely to provide the Service to you. See our Data Protection Policy.
- Phone number — if you provide it and opt in, to send SMS alerts and updates (see our SMS Policy).
- Device, login & usage data — device type and model, OS, app/extension version, device and installation identifiers, IP address, approximate location from IP, login times and locations, and basic analytics — used to operate and secure the Service, detect suspicious activity, and enforce plan-based device limits.
Browser extension
Our Chrome browser extension runs only on Amazon, Walmart, and eBay product pages. On those pages it reads the product information already visible on the page you are viewing — such as the product identifier (ASIN, UPC, or item ID), title, and price — and sends those identifiers to our servers to return profit metrics, fees, sales estimates, and offers. It does not read, collect, or transmit data from any other website.
To sign in from the extension, you may enter your email and password in the panel; these are sent directly to our authentication provider (Google Firebase) over an encrypted connection to obtain a login token, and are not otherwise stored by the extension. The extension stores your login token, a device identifier, and your saved preferences locally in your browser.
How we use information
- To provide product-analysis, sourcing, business, and eligibility tools, including AI features.
- To create, secure, and administer your account and process your subscription.
- To maintain, troubleshoot, and improve the Service.
- To detect and prevent fraud, abuse, and unauthorized access, and to enforce device limits.
- To communicate with you about your account, support, security, and (where permitted) updates and offers.
We do not sell your personal information, and we do not use Amazon or Walmart data for any purpose other than providing the Service to you.
AI / Plug Assistant
When you use Plug Assistant or other AI features, the text you submit is processed by us and by third-party AI providers (including Anthropic) to generate responses. Do not submit passwords, payment details, or other people’s personal information. AI responses are automated and may be inaccurate.
Third-party services (subprocessors)
We share data only with providers that help us run the Service, each under its own terms:
- Hosting/infrastructure: Railway
- Database: MongoDB Atlas
- Authentication & storage: Google Firebase
- Payments: Stripe (web); Apple and Google (in-app)
- SMS & CRM: GoHighLevel
- Transactional email: Resend
- AI: Anthropic
- Marketplace & product data: Amazon Selling Partner API (where you authorize it), and licensed third-party data providers including Keepa and Rainforest API (Amazon data), BlueCart and SerpApi (Walmart data), Oxylabs (eBay data), and RedCircle
Data retention & security
We retain personal data for as long as your account is active or as needed to provide the Service and meet legal, tax, and accounting obligations. We protect data with encryption in transit and at rest, access controls, and least-privilege practices. No system is 100% secure.
International transfers
We are based in the United States and serve users in the US and Canada. Your information may be processed in the US and in other countries where our providers operate; we take steps to protect it consistent with applicable law.
Your rights
You may access, correct, export, or delete your personal data. To delete your account, see our Data Deletion page or email us.
- California (CCPA):rights to know, delete, correct, and opt out of “sale”/“sharing” (we do not sell personal information), with no discrimination for exercising them.
- Canada (PIPEDA): rights to access and correct your data and to withdraw consent, subject to legal limits; you may also contact the Office of the Privacy Commissioner of Canada.
To exercise any right, email support@plugakademi.org. We verify requests and respond within the time required by law.
Marketing choices
You can opt out of marketing emails via the unsubscribe link or by emailing us, and out of SMS by replying STOP. Service messages (billing, security, policy updates) will still be sent.
Children
The Service is not directed to anyone under 18, and we do not knowingly collect their data.
Changes
We may update this policy and will revise the “Last updated” date. Material changes will be communicated through the Service.
Contact
Questions about privacy? Contact our Privacy Officer at support@plugakademi.org.
Plug Akademi LLC
8465 Keystone Crossing, Suite 115, Indianapolis, IN 46240
(463) 259-7829