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Plug Seller Help Center

How do I track a package or schedule a pickup?

Updated Sep 26, 20261 min read

Track a package

  1. In Shipping Labels, open the Track tab.
  2. Enter the tracking number. Leave it on Auto-detect carrier, or pick USPS, UPS, FedEx or DHL Express.

Each new tracking number costs $0.10 from your wallet. Checking the same package again is free.

Schedule a pickup

In History, press Schedule pickup on a label you bought here and the carrier comes to collect it. If there's a pickup fee, it comes out of your wallet.

For labels you bought somewhere else, Schedule a free USPS pickup books USPS to collect them.

Still need help?

Our team answers every message, usually within 24 hours, Monday to Friday.