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Plug Seller Help Center

What do Eligible, Need approval and Restricted mean?

Updated Sep 26, 20261 min read

Results come in while the check runs (Checking eligibility…). The tabs sort them into All, Eligible, Need approval and Restricted, each with a count.

ResultWhat it means
EligibleYou can list it on your account now.
Need approvalAmazon wants you to apply first (requesting approval).
RestrictedIt's blocked on your account.
ErrorAmazon didn't answer this time. Run the check again.

Each row shows Amazon's own reason. Once the answers are in, the rows fill in with the sales rank, sales, Max Cost and offers.

During and after a check

  • cached next to a result means a recent answer was reused. Errors are always asked again.
  • A check keeps running if you close the page. Come back within the hour and it picks up where it left off.
  • Export CSV downloads the results with each product's link, result, reason and approval link.
  • Stop ends a check early.

Still need help?

Our team answers every message, usually within 24 hours, Monday to Friday.