How do I contact Plug Seller support?
Our team answers every message, usually within 24 hours, Monday to Friday.
The contact form
- Open the contact page.
- Enter your name and the email you use for Plug Seller, so we can find your account.
- Choose a Subject: General question, Technical support, Billing / subscription, Partnership / business, Bug report, Feature request or Other.
- Describe what happened and press Send message.
We email you a confirmation, then reply to that address.
From Settings, when you're signed in
Settings > Help & Support has three short forms: Contact Support, Report a Bug (with the steps to reproduce it and how serious it is) and Feature Request. They're sent from your account, so we already know who you are.
Email or phone
- Email: support@plugseller.com
- Phone: (463) 259-7829
Screenshots help a lot. Send them by email, along with the product's ASIN or link and the marketplace (Amazon US, Amazon Canada, Walmart or eBay).
Plug Chat
Every Plug Seller plan, including the free trial, has access to Plug Chat, the members' chat. Sign in with your Plug Seller email and password, then message the team privately in Ask the team, or talk to other members.
Reporting a security issue
If you've found a vulnerability, email support@plugseller.com with Security in the subject line and we'll get back to you quickly.