I can't sign in
| Message | What to do |
|---|---|
| Wrong email or password. | Check both. Passwords are case-sensitive. You can also reset your password. |
| Too many failed attempts. | Wait a few minutes, or reset your password. |
| An account already exists for this email. Sign in instead. | You already have an account, maybe from Plug Akademi. Sign in with it. |
| Too many devices connected | Your plan's device limit is reached (remove a device). |
| This device was disconnected. Sign in again to continue. | The device was removed from your account. Sign in again. |
| Activate Plug Seller after you sign in | Your account doesn't have a plan yet. Choose one, or redeem a Buy Pass. |
You can only sign in with an email and password. There's no Google or Apple sign-in.
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