Plug Ungating won't start a check
| Message | What to do |
|---|---|
| Not connected / Connect your Amazon store to run eligibility on your own account. | Press Connect Amazon (connecting Amazon). |
| Ungating is a Combo or Pro feature. | Move to Combo or Pro (changing plans). |
| Combo runs are spaced 5 minutes apart | Wait for the countdown, or move to Pro to run checks back to back. |
| You've used all your ungating runs for this month. | Your runs come back next month. Pro has unlimited runs. |
| You've used all 3 free trial ungating runs. | Press Activate now to start your plan today. |
| You're in queue | Your check starts in a few minutes. Leave the page open, or come back later. |
| No valid ASIN in those files | Check the file format (uploading a file). |
A result marked Error means Amazon didn't answer for that product. Run the check again.
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