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PlugSellerHelp Center

Plug Seller Help Center

Troubleshooting

Fixes for common problems, and how to reach us.

How do I contact Plug Seller support?Send a message from the contact page or from Settings, email or call us, or message the team privately in Plug Chat. We usually reply within 24 hours, Monday to Friday.I installed the extension but the Scanner still asks for itGo back to the Plug Seller tab, or press "Already installed? Refresh". If it still asks, check that the extension is switched on, in the same browser and Chrome profile.The extension panel doesn't open on a product pageClick the Plug Seller icon or reload the page. The panel only opens by itself on Amazon, Walmart and eBay product pages.The extension says I'm signed outOpen plugseller.com and sign in, or choose Continue with my web session in the panel. The extension follows your plugseller.com sign-in.My scan finds nothing, or says the code doesn't look rightCheck what you typed. The box takes an ASIN, a UPC or some words, not an Amazon link. The product may also not be sold on that marketplace.A scan says data is down, or asks me to slow downThese messages come from the product data behind a scan. Wait a moment and press Try again.Eligibility says Connect or Check Alerts PanelConnect means your Amazon store isn't connected yet. Check Alerts Panel means Amazon didn't answer this time, and you can ask again from the Alerts panel.Why are ASINs and UPCs hidden with dots?Hide IDs is on by default, so product codes show as dots on screen. You can turn it off in Seller Settings, and the copy button always copies the real code.Advanced Search found no productsLoosen your filters. Remove a criterion, widen a range, clear the categories, or uncheck the Amazon exclusion, then run the search again.Plug Ungating won't start a checkUsually your Amazon store isn't connected, your plan doesn't include Ungating, or you've used your runs. The message on screen tells you which.My Amazon, Walmart or eBay connection failedSign in on plugseller.com in the same browser, then start again from Settings > Store Connect. The message on screen tells you what went wrong.I can't sign inCheck your email and password, reset your password if you need to, and wait a few minutes after too many attempts.I didn't get my email verification codeCheck your Spam and Promotions folders, wait a minute and press Resend code. The code works for 10 minutes.

Still need help?

Our team answers every message, usually within 24 hours, Monday to Friday.

Contact ussupport@plugseller.com