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PlugSellerHelp Center

Plug Seller Help Center

Billing & Payments

Cards, invoices, failed payments and refunds.

How do I update my card?Go to Settings > Plan & Billing and press Update card. You change the card on Stripe's secure billing page.Where do I find my invoices and receipts?Every invoice is listed under Settings > Plan & Billing > Billing history. Press View to open one and download or print it.My payment failed. What happens now?Press Fix payment on the banner and update your card by the date it shows. After that date your access pauses, and a plan that stays unpaid is eventually canceled.Can I get a refund?The free trial is never charged. Paid periods generally aren't refunded, but if you were charged by mistake or twice, contact us within 14 days and someone on the team will review it.

Still need help?

Our team answers every message, usually within 24 hours, Monday to Friday.

Contact ussupport@plugseller.com